Privacy policy

Information we collect

When you phone or email, we may collect your name, contact details, address for home visits, and relevant information needed to check whether wax removal is appropriate.

How we use it

We use your information to respond to enquiries, arrange appointments, and deliver ear wax removal services. We do not sell your data.

How your data is stored

We do not store your personal data digitally. Information you provide by phone or email is used to arrange and carry out your appointment only. We do not maintain digital databases, customer accounts, or online records of your personal details.

Where limited records are kept for insurance or legal purposes, these are held in paper form only and are not entered into computer systems or cloud storage.

Retention

Any paper records are kept only as long as needed for service delivery or insurance purposes, then securely destroyed. We do not retain personal data in digital form.

Your rights

You may request access to, correction of, or deletion of personal data where applicable under UK data protection law. Contact EarToday@outlook.com with any request.

Cookies

This website is a static information site and does not use analytics or advertising cookies. Essential technical data may be processed by our hosting provider to deliver pages securely. This does not include personal information you share when booking by phone or email.