Ear pain or discharge
Pain, swelling, or fluid discharge from the ear may indicate a condition that requires GP assessment. Water irrigation or microsuction will not be carried out.
Safety First
When We Cannot
Remove Wax
Ear Today is a non-medical, private ear wax removal service. We inspect the ear canal for wax blockages and remove occluding wax only. If any red-flag symptoms are present, treatment will be refused and you will be advised to contact your GP or an ENT specialist.
Ear Today is a non-medical, private ear wax removal service. We inspect the ear canal for wax blockages and remove occluding wax only. We do not diagnose ear conditions. Red-flag symptoms require GP or ENT referral — see our safety page. Safety guidance.
Red-flag symptoms
Critical Warning
Known or suspected eardrum perforation
Water or suction entering the middle ear through a perforation can cause harm. If you have a history of perforated eardrum, please tell us before booking — we will advise GP or ENT referral.
Requires specialist ENT assessment.
Previous ear surgery
Especially mastoid surgery. Altered ear anatomy increases risk and requires specialist assessment before any procedure.
Grommets / T-tubes
Currently in place or recently fallen out. These create a direct channel where fluid or suction can enter the middle ear.
Sudden hearing loss
Urgent referral required: If hearing is lost suddenly, contact NHS 111 or your GP urgently. This is not suitable for home wax removal.
Seek advice (NHS 111)Foreign body in ear
Especially batteries, seeds, or insects. These require specialist removal — water irrigation can cause objects to swell or move deeper.
Blood-thinning medication
Please tell us if you take anticoagulants before booking.
Diabetes
Please mention this when booking so we can assess suitability.
Recent ear trauma
Recent head injury or canal trauma requires GP assessment first.
Your safety comes first
If it is not safe to proceed with wax removal, I will explain why and advise you on the appropriate next steps — usually contacting your GP or an ENT specialist.
Non-medical service
GP/ENT referral when needed
What to do next
If none of the red flags apply, you can review the service options or call to discuss a home visit. Please mention any symptoms or relevant history when you book.